PRODUCT SATISFACTION GUARANTEE
We stand behind the quality of our products and your satisfaction is our top priority. Return your product within 14 days of purchase and we will exchange it for another product to best fit your needs.Please note that we do not offer refunds. All brushes, and styling tools are final sale.
TIMELY ARRIVAL
We ask that guests arrive 5 mins early to the appointment. Please give yourself extra time to accommodate possible traffic. Due to a full schedule, it may not be possible to complete your full service if you arrive late. Arriving more than 15 minutes late could result in a reduction of services or re-booking your appointment for a different time in which would result in the loss of deposit. If your artist is running behind more than 15 mins every effort will be made to correct the experience.


CREDIT CARD ON FILE
Your reservations are important to us at The GreenHouse Salon. They're exclusively reserved for you, & we truly value your time as well as that of our Artists. A credit card will be required for all appointments after 12/31/23 . We get it—life can throw curveballs. So, kindly provide us with at least 48 hours notice if you need to cancel or reschedule. This time is precious & it helps us serve you better.​
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CHANGE OR CANCELLATION
A minimum of 48 hours notice is required for changing or cancelling appointments. A change of service or reschedule within 48 hours of appointment will be subject to a 20% charge to the card on file. In the case of an emergent cancellation on the salons behalf , every effort to accommodate the experience same day will be made. Please contact your stylist for more questions.
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COLOR ADJUSTMENTS POLICY
We want you to love your experience with us here at The GreenHouse. We believe in an open, honest conversation between our guests and our team. We do not offer refunds on services, but guarantee all of our services when you purchase the recommended product regimens to maintain your look at home. If you are unsatisfied for any reason, please let leadership know within 5 days of your service so we have the opportunity to make adjustments where necessary. Color adjustment services must be completed within 10 days of original service or extra fee will apply. Please contact thegreenhouse.detroit@gmail.com at for more questions.
COLOR USAGE FEE
We have partnered with a data collection company to measure our color usage down to the drop. This has allowed us to accurately measure and charge for amount of color used for each individual guest you will see the color cost listed on you receipt.
SALON DISCRETION
As an inclusive space our priority will continue to be safety and security at The GreenHouse. All appointments are subject to cancellation at the salons discretion if a situation is to arise. In the event of an illness related reason The GreenHouse reserves the right to reschedule any appointments necessary but will make our best effort to accomodate.
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MANAGEMENT INQUIRY
Have questions? We would like to hear from you thegreenhouse.detroit@gmail.com
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